The Local Government Digitalisation Almanac

We have launched our new Local Government Digitalisation Almanac for councillors and officers, containing simple steps, practical examples and resources to support councils on their digitalisation journeys.


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In July 2022, the LGA launched a new outcomes-based framework for improving and supporting local government digitalisation programmes around 12 strategic outcomes that were agreed in partnership with the Society of Local Authority Chief Executives and Senior Managers (Solace) and the Society for Innovation, Technology and Modernisation (Socitm).

The 12 outcomes are connectivity, data, democracy and participation, economic productivity and growth, ethics and sustainability, inclusion, leadership, organisational capability, security and resilience, services, and value.

This initial framework was intended to promote the use of a common language and shared strategic outcomes by local government when engaging with central government, private, voluntary and community sectors, as well as with one another.

Overview of the Local Government Digitalisation Almanac

Building on this framework, we commissioned PUBLIC to lead the delivery of a Local Government Digitalisation Almanac. Our goal in producing this guide is to make the topic of local government digitalisation more accessible and understandable to a wide range of users from all backgrounds. The guide contains simple steps, practical examples, and recommended reading to support councils as they push forwards with the 12 critical goals of digitalisation. It is not intended to be an instruction manual, but a starting point for wider conversations and to further collaborative improvement efforts to help councils realise the full benefits of digitalisation for employees, residents, businesses and communities, regardless of where they are on the journey.

This is a resource that adds to our ability as a sector to share practice, communicate effectively and build partnerships.

Cllr Neil Prior, Deputy Chair of the LGA’s Improvement and Innovation Board

What do we mean by...?


The council supports residents, businesses and its staff to access the internet and council services wherever they are in the community.


The council’s data practices use a set of standards focused on improving services and informing policy.

Democracy and participation

The council makes maximum use of digital technology to support councillor attendance, improve transparency, optimise democratic decision-making, and increase community engagement and collaboration.

Economic productivity and growth

The council supports the use of digital technology by local businesses, partners and third sector organisations.

Ethics and sustainability

The council uses digital technology in pursuit of the common good and does no harm; it protects human agency, fairness, transparency, and the environment.


The council promotes the benefits of the internet, digital technology and digital services in ways that are available and accessible to everyone.


The leadership of the council drives the use of digital technology to achieve strategic and operational goals, and facilitates organisational transformation.

Organisational capability

The council puts digital technology at the heart of the way it works and trains its workforce, and has talent pipelines to benefit retention and relieve pressure on recruitment.


The council works with public, private and third sector partners to ensure an integrated, cohesive and resident-focused approach to public sector digital transformation and service provision.

Security and resilience

The council’s networks, infrastructure, data and services are as secure as possible, and the council is resilient to cyber attacks.


The council’s services are designed around the needs of residents and users, and are guided by government design principles and standards.


The council allocates its resources effectively by harnessing the opportunities of digital technology.

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Download the full almanac

The local government digitalisation almanac
Published by:
Local Government Association
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