COVID-19: adult social care and support

Information and guidance related to social care, including commissioning and supporting the provider market, and working collaboratively with health partners.


We are working as fast as we can to update this page with useful information for you. Please follow @LGAwellbeing for the latest updates and keep checking back.


Official Government information

GOV.UK – ethical framework for adult social care

GOV.UK – residential care, supported living and home care guidance

GOV.UK – guidance on social distancing and for vulnerable people 

GOV.UK – guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

GOV.UK – guidance for local authorities to support those extremely vulnerable to COVID-19 (pdf, 24 March 2020)

GOV.UK – letter from the Minister of State for Care, Helen Whately MP, to recruitment agencies


Information from the NHS

Future NHS Better Care Exchange: COVID-19 section (requires log-in)

NHS.UK – Guidance on supply and use of Personal Protective Equipment (PPE)

NHS.UK – COVID-19 Hospital Discharge Service Requirements (pdf, 19 March 2020)

NHS.UK – COVID-19 Discharge Service Requirements guidance (webinar recording from 20 March 2020)

NHSE – FAQs on using FFP 3 Respiratory Protective Equipment, (pdf, 20 March 2020)

Letter from chief executives of all NHS trusts and foundation trusts to local authority chief executives and directors of adult social care, (pdf, 20 March 2020)

NHS Volunteer Responders

The NHS Volunteer Responders scheme aims to recruit 250,000 volunteers in good health to help with non-clinical tasks such as patient transport, delivering prescriptions and keeping in contact with people isolating at home. We now understand that this scheme will also seek to recruit volunteers to support adult social care, and we are currently working with Government to ensure that this is clear in all future national communications. Members of the public can sign up quickly and easily at goodsamapp.org/NHS 


LGA guidance and support

COVID-19: information for council adult social care commissioners

Social care provider resilience during COVID-19: guidance for commissioners

Adult Safeguarding and Homelessness: a briefing on positive practice

Social Care Digital Innovation Accelerator (SCDIA) 2020/21
Apply for match funding of up to £300,000 from NHS Digital to quickly get projects off the ground to be deployed across the sector within tight, but achievable timescales.


Other useful information

CQC suspends routine inspections 

The LGA has worked with Government to develop a scheme that now suspends parking charges for health workers, social care workers and NHS volunteers for on-street parking and open car parks (e.g. pay and display car parks) as they go about their critical work.