Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

Filter by topics
- All -
Filter by support type
- All -
Your search returned 1783 results

Salford: place-based centres with easy access for young people and their families

The Integrated Community Response (ICR) service is one such example, where Salford Council is working closely with 42nd Street, CAMHS and Salford Mind.

Sefton: responding to transitions through early intervention

In the past two years, Sefton Council, the two CCGs and Alder Hey Children’s NHS Foundation Trust have been working collaboratively to develop early intervention services across Sefton that young people have access to before reaching a ‘breaking point’ in their mental health.

Lambeth: alliance working to improve transitions for young people

The Children and Young People Alliance is taking a holistic view in reconfiguring service delivery, providing support to children almost from the moment they are born and as young people up to the age of 25.

Reopening the Royal Borough of Kensington and Chelsea with the 'Summer of Love' campaign

Holly Garner and Parveen Devi, communications officers from the Royal Borough of Kensington and Chelsea, share their innovative approach to getting people back to the high street, and boosting the local economy, as part of the post-pandemic recovery.

Communications support

Royal Borough of Windsor and Maidenhead’s ‘Rediscover your royal borough’ campaign

Not sounding like a council, and user-generated content, were the hallmarks of this successful campaign. Louisa Dean, head of communications at the Royal Borough of Windsor & Maidenhead, explains how the council encouraged people to return to local high streets and attractions to support the post-pandemic economy.

Communications support

Getting people talking about menopause

Kirklees Council (KC) prioritises inclusion and the health and wellbeing of their people. With a high proportion of females in the workforce and almost half of those females being of average menopausal age, they recognised the impact that menopause can have on both individuals and the organisation. KC started work in 2018 to create a more supportive and inclusive environment for colleagues approaching or experiencing menopause.


Calderdale: making the most of the local community

Calderdale Council has set up a programme to tackle loneliness that is based in local communities – there are separate locality teams. Workers are employed to support local activities and groups and connect people referred into the programme with opportunities that suit them. One of the major strengths of the programme is that it is driven by local people who know their communities the best.

Leeds City Council: using neighbourhood networks to connect communities

Leeds City Council has commissioned its 37 neighbourhood networks to help tackle social isolation and loneliness. They provide a range of support, which continued throughout the pandemic, helping hundreds of vulnerable and frail older people stay connected.

Middlesbrough: making it easier for people to access services and activities

A Big Lottery funded programme aimed at tackling social isolation has been running in Middlesbrough for the past seven years. It has helped to fund a range of different activities across the borough for the over 50s. To help people access these activities, extra support has been put in place to make it easier for people to get out-and-about by working with public transport providers and businesses to create an age-friendly environment.

Norfolk: how libraries can connect communities

Norfolk has a well-established Healthy Libraries scheme that is having a significant impact on social isolation and loneliness. The library service runs a range of initiatives from singing and colouring groups to a reading project aimed at people who are housebound. They have played a vital role in keeping people living in the large rural county connected both before and during the pandemic.