Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

Filter by topics
- All -
Filter by support type
- All -
Your search returned 1783 results

Reigate and Banstead: community workers helping people of all ages

Reigate and Banstead’s community development workers are a key part of the borough council’s work to tackle social isolation. They are embedded in the community and work with people of all ages, helping establish volunteer networks for older people, intergenerational art and craft groups and activities for teenagers and young people.

Stockport: helping the digitally excluded

An alliance bringing together the public, private and voluntary sectors has been supported by Stockport Council to help tackle digital exclusion. Local residents have been trained to become “digital champions” and a dedicated helpline and a device lending library set up. Since the programme started in 2018 thousands of residents have been helped improve their digital skills, reduce the risk of isolation in the process.

London Borough of Waltham Forest: using social prescribing to combat loneliness

The London Borough of Waltham Forest set up a social prescribing service five years ago. The team works with primary care in the NHS and community groups across the area to link people in with activities and support. Loneliness is one of the most common reasons for a referral. But thanks to the support being provided residents are being helped to learn new skills and take part in a variety of activities, reducing isolation in the process.

Worcestershire: the benefits of a dedicated loneliness service

Worcestershire County Council commissions a specialist loneliness service. People referred in are assigned case workers who support them to access local activities as well as helping to build up their confidence. More than 900 people have been helped over the last 18 months.

South Tyneside Council: Viking Energy Network Jarrow

South Tyneside Council declared a climate emergency in July 2019, making a pledge to take all necessary steps to make South Tyneside Council carbon neutral by 2030. The strategy captures the innovative approaches being developed to help to combat climate change, by developing a range of renewable energy schemes, minimising reliance on fossil fuels.

South Gloucestershire Council: Co-developing a Carbon Communication Toolkit

This project aimed to provide scientific advice and support as well as building capability within South Gloucestershire Council to identify pathways to local climate targets and support the delivery of the South Gloucestershire local Climate Action Plan, which is now at its second year of delivery.

Durham County Council: Home working energy usage project

Over the past year there has been considerable media speculation as to the carbon impacts of enforced homeworking. Has working from home helped to reduce carbon emissions? The home working energy usage project sought to take advantage of the enforced homeworking that became essential for most non-frontline staff at Durham County Council and Durham University to explore the empirical truth.

Luton Borough Council and the National Register of Licence Revocations and Refusals (NR3)

NR3 has a simple objective of providing a mechanism for licensing authorities to record details of where a taxi or PHV drivers licence has been revoked, or an application for one refused.

Cumbria County Council: Trialling innovative new plastic in roads products

Working with MacRebur and Shell as part of the ADEPT SMART Places Live Labs Programme, Cumbria County Council has introduced ‘plastic’ roads around the county using products which replace some of the bitumen with recycled waste plastic.