"Councils are once again urging people to take care, particularly of those who may be more vulnerable to effects of heat. This includes people who may be older or people with heart and respiratory issues."
Step-by-Step is a Southwark Council initiative to test different approaches to managing debt to the Council – including council tax debt. Where residents volunteer to participate, the Council will immediately suspend all recovery and enforcement action for a period to allow arrangements to be set in place. Under the latest pilots, Step-by-Step also offers debtors access to free, independent debt advice available by phone or online.
Councils and local partners have delivered remarkable services and support to protect their residents against higher costs, targeting help at those facing the most complex challenges. This hub is designed to share best practice and help councils support their residents through this difficult time.