Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Derbyshire Fire and Rescue Service and Derbyshire Police form partnership

Derbyshire Fire and Rescue Service Derbyshire Fire and Rescue Service (DFRS) and the Derbyshire Police have formed a limited liability partnership (LLP) which could be used as a blueprint for similar arrangements in other parts of the country.

Encouraging staff to be more empowered

Devon County Council wanted to develop engaging and innovative ways for employees to become immersed in the aims of the organisation.

Design in the public sector

Healthy Child Programme during COVID-19

Over the last six months these teams have come up with new ways of supporting families during a pandemic. These case studies highlight the vital role that health visiting and school nurse services play in identifying problems early and giving children the best start in life.

Improving satisfaction levels with new email system

Nottinghamshire County Council improved resident satisfaction with council services as a result of implementing a new email system in October 2013.

Improving the prospects of young offenders

By working with the youth offending team, Tameside Metropolitan Borough Council's Streetscene Service offers young offenders work experience and mentoring to help them improve their long-term prospects of finding work.

Demand management

Just enough care and support model for older people

Wirral council carried out a procurement process and streamlined the number of domiciliary care service providers.

Demand management

Redesigning services to tackle antisocial behaviour

Suffolk County Council's Committee Safety Partnership identified 80 families as at the root of antisocial behaviour problems, enabling early intervention.

Demand management

Redeveloping Earls Court - Royal Borough of Kensington and Chelsea & London Borough of Hammersmith and Fulham

The Earl's Court redevelopment site spans approximately 28 hectares (69 acres). The site includes the Earls Court Exhibition Centre, a railway depot and the Gibbs Green and West Kensington housing estates. The developer has submitted two planning applications to two local authorities, as the site spans two areas.

Social Housing Connectivity in Leeds

Leeds has a clear ambition to be a hundred per cent digital, where everyone in the city has the opportunity to get online and to develop digital skills and confidence. To measure progress against this ambition, one of the council’s “20 for 2020 Key Indicators” is the percentage of adults in Leeds who have all five basic digital skills. 


Tackling smoking cessation in hard to reach groups

Hampshire County Council and the Isle of Wight Council procured an area profile of customers, using it to help increase motivation to stop smoking.

Demand management